HotelClub is assisting customers who have booked hotels in Bali and would like to change or cancel their travel plans. We will adhere to the change and cancellation policies as issued by the respective hotels. During this period we will not charge any additional amendment or administration fees as long as HotelClub is notified prior to the scheduled arrival date. Click here if you wish to amend or cancel your booking.
HotelClub is committed to providing you with the best customer service and support. Our online Customer Service Center offers you immediate answers to many of your questions. Simply click on one of the links below to find answers to our Frequently Asked Questions. If you don't find the answer you need, please contact us. You can call one of our offices or email us.
We endeavour to process each inquiry as quickly as possible, so please be patient, we will reply to you.
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